FAQ

Elektra is a specialized product brand by Harju Elekter, a trusted Nordic manufacturer of electrical equipment. We focus on providing high-quality EV charging infrastructure specifically designed for the demanding Nordic and Baltic climates.

As a B2B partner for electrical contractors and designers, we offer:

AC Charging Solutions: From the new Elektra Sense to the Elektra Design family, covering high-power Mode 3 (up to 22 kW) and manageable Elektra Box Mode 2 (Schuko) charging.

Infrastructure Hardware: Robust distribution boards like the Elektra Cabinet and various mounting accessories (poles, adapters, and wall brackets).

Load Management: Advanced solutions for both static cloud-based capping and dynamic, meter-based management via like for example Perific or Carlo Gavazzi (OCPP) or CAMU (eParking).

We don’t just sell chargers; we provide the entire “backbone” of the installation site.

Our chargers are primarily available across the Nordics and Baltics. We manufacture our equipment within the region to ensure it meets local electrical standards and withstands harsh northern climates.

End customers like housing associations, real-estate owners or private consumers can buy our chargers with the installation service directly from our installation partners.

Electrical contractors can source Elektra products through the major electrical wholesalers you likely already use or ask for a quote from our sales team. If you need a custom-built solution, such as a distribution cabinet, we coordinate those projects directly.

Harju Elekter Oy (Finland), a subsidiary of AS Harju Elekter, has evolved from its 2002 acquisition of Satmatic to a Nordic leader in EV charging hardware manufacturing, culminating in a 2026 brand refresh that consolidated all products under the Elektra name.

In 2026 Harju Elekter Group expanded its EV charger business to its other subsidiaries in other Nordic and Baltic markets to continue its success story that started from Finland.

Charging an electric vehicle is safe as long as the equipment is selected and installed correctly, manufactured according to required standards, and used appropriately following instructions and local regulations.

Safety is a top priority for us at Harju Elekter; all our slow-charging products are manufactured with SuperSchuko sockets that withstand a continuous 16A current. Charging from regular Schuko outlets is not recommended.

Additionally, our equipment includes all required protection devices, such as Type A 30 mA residual current protection for heating products, and Type A 30 mA + 6 mA DC or Type B 30 mA for charging products.

First, you should contact your property manager to discuss a suitable solution for your specific housing cooperative’s parking area. In some cases, individual outlets are replaced based on resident requests, while in others, the entire parking lot is upgraded at once. You can ask for guidance and a quote for the installation and the EV charger hardware directly from our installation partners.

Mode 2 (AC Slow Charging): Usually refers to charging via a standard or SuperSchuko socket (Schuko/AC), suitable for long parking durations like overnight at home or during a workday. Our Elektra Box products.

Mode 3 (AC Normal Charging): Typically uses a Type 2 station (like Elektra Design or Sense) providing up to 22 kW of power. Our Elektra Sense and Elektra Design products.

Mode 4 (DC Fast/Rapid Charging): High-power stations found at highway stops that can charge a battery to 80% in a very short time. Harju Elekter doesn’t offer DC chargers.

The total cost is heavily influenced by the specific features of the equipment and whether existing infrastructure can be utilized.

For housing associations & condominiums, the EV charging device price typically accounts for 40–60% of the total project costs in systems with multiple charging points. We recommend requesting price estimates directly from electrical contractors, as they can provide a comprehensive quote for the entire installation project at once. Contact our installation partners here.

While installing all chargers at once can be more cost-effective regarding labor, customers can choose to acquire charging stations based on current demand, as existing installations can be expanded over time. It is essential to map out future load management requirements during the initial procurement phase, as these solutions can be challenging and expensive to implement later.

Yes. All of our heating and charging products require installation and commissioning by a professional electrician. You can find our installation partners here.

Yes, they are built specifically for the Nordic climate. Our products are designed to handle extreme temperature fluctuations, heavy snow, and moisture without issues.

Technically speaking, we use high-grade materials to ensure longevity:

Robust Protection: Most of our chargers, like the Elektra Design and Elektra Sense families, feature an IK10 vandal resistance rating and high IP ratings for moisture protection.

Durable Materials: We use high-quality aluminum and UV-stabilized plastics to prevent the enclosures from becoming brittle or fading in the sun.

Operating Range: Components are chosen to ensure reliable operation even in deep sub-zero temperatures.

Maintenance for Elektra infrastructure is minimal, as we design our equipment to be “install and forget” for the contractor. However, for professional B2B sites, we recommend a basic annual check to ensure safety and longevity. Our comprehensive maintenance partner network offer professional maintenance services for our products that are under warranty and also expanded services to our customers.

EV charger maintenance typically includes:

Visual Inspection: Checking for any physical damage to the enclosure or sockets (IK10 rating helps minimize this).
RCD Testing: Testing the integrated residual current devices (Type B or Type A+DC 6mA) to ensure they trip correctly.
Firmware Updates: For managed sites (OCPP/eParking), updates are usually handled remotely over the air, so you don’t need to visit the site.
Cleaning: Clearing snow or debris from the cooling vents on larger distribution cabinets like the Elektra Cabinet.

At Elektra, we believe that sustainable transportation should be effortless. Our mission is to accelerate the global transition to electric vehicles by providing charging solutions that are reliable, flexible, and user-friendly.

Our products are compatible with all electric vehicles (BEVs) and plug-in hybrids (PHEVs) currently on the market. We follow international charging standards to ensure seamless operation regardless of the car brand.

Technical Compatibility Info:

Mode 3 (Type 2): This is the European standard used by our Elektra Sense and Elektra Design models. It works with everything from Teslas and Volkswagens to Volvos and Hyundais.

Mode 2 (SuperSchuko Slow Charging): Our Elektra Box series provides high-quality SuperSchuko outlets for vehicles using their own portable charging cables or for engine heating.

We manufacture models using both the OCPP and eTolppa protocols:

OCPP (Open Charge Point Protocol): This is a universal open protocol designed for charging stations, utilizing a fixed Ethernet connection. With OCPP products, you have the freedom to choose your operator, though our OCPP-compatible units currently support eParking as well,

eTolppa: This is our most popular protocol. These products do not require fixed Ethernet cabling, as they operate via wireless data transfer. The operator is eParking, and management is handled through the eParking app. If needed, eTolppa products can be converted to the OCPP interface using a system converter.

Energy Monitoring Options:

MID-certified meters: all of our EV charging products include built-in MID-approved energy meters. This is essential if your client needs to be sure the billing is legally accurate (common in housing associations and commercial sites).

eParking / eTolppa: If you use these chargers with the eParking management service, the consumption data is sent automatically to the cloud where the site owner can track usage and automate billing for users.

OCPP Backends: Our Elektra Sense and and Elektra Design OCPP-chargers support OCPP, meaning they can report meter values to any management platform and the CPO service.

We take long-term reliability seriously since we manufacture our equipment here in the Nordics. The warranty period depends on the product family you choose for your installation:

Elektra Sense: These come with an industry-leading 60-month (5-year) warranty.
Elektra Design & Elektra Box: These carry a 24-month (2-year) warranty.

For consumers, property owners or housing associations (end customers), our installer resellers, CPO and maintenance partners will be happy to help with all warranty and maintenance related questions.

As an electrical contractor, you also have access to our technical support team for installation guidance or commissioning help. We ensure spare parts are readily available to keep the site running for years.

At Harju Elekter, we provide dedicated support to the professionals installing and maintaining the infrastructure.

For technical support, the first contact is always the service provided who operates your EV chargers (CPO, Charge Point Operator).

If the issues is with the hardware itself, your electrical contractor from whom you purchased the products can reach out to us directly through our official channels like the reclamation form.

Yes, replacement units and spare parts are readily available. Because we manufacture the equipment ourselves, we maintain a stock of components to ensure local sites never stay offline for long.

If a charger needs replacing, the process usually works like this:

Under Warranty: If the unit is within its warranty period (5 years for Elektra Sense or 2 years for Elektra Design & Elektra Box), your electrical contractor can handle the warranty claim with us or their wholesaler.

Not under Warranty: If the warranty of the product has expired, you can ask your electrical contractor or contact one of our maintenance partners and ask for a quote for repairing or replacing the device or component.

Modular Repairs: Often, the entire station doesn’t need to be replaced. Components like Type 2 sockets, contactors, or RFID readers can be swapped out individually by an electrician, which is faster and more cost-effective.